“Arena Instrumentation was identified as a potential alternative to our existing service provider prior to the renewal of the annual contract that had been inherited by us when the current asset management program was put in place.”

“On the basis of an initial meeting to discuss the in depth analysis of our service requirements and the offer of a viable, cost effective alternative to our existing service provider, our pharmaceutical client chose to take the opportunity to engage Arena Instrumentation as the service provider of choice.”

“Initial contact was made with your business support manager who responded rapidly to a request to visit site and assess our systems. The speed of the response, the professionalism of the assessment, and the flexibility in providing two possible service support options to meet the needs of the clients operation were impressive and provided the basis to present a full range of possibilities to the relevant management teams.”

“The level of detail in the quotations coupled with their ability to answer any questions that arose from the discussions on which service provider to go with effectively sealed the deal and the upgrade and maintenance option were duly chosen.”

“From this point on, the time schedule was charted and adhered to with the upgrade equipment arriving as expected and the date of project commencement set and then re-scheduled at the request of our client due to a local Public Holiday.”

“Work began as scheduled and was completed within the proposed timescales and as promised, the equipment was upgraded and serviced.”

“All of this was done professionally by engineers with a high level of expertise who not only provided the service expected of them, but also overcame several unforeseen problems that could have caused delays to the program as a whole.”

“All of this work was then accurately recorded and reported and on completion, the engineers revisited each system to ensure complete satisfaction in the users.”

“I would have no hesitation in recommending Arena Instrumentation as a company.”

“I look forward to re-instating the contract next year, and hope that future meetings will highlight other product lines and systems that may also be potentially supported by Arena Instrumentation in the future.”

“I looked on the world wide web for suitable, local companies to service our microscopes and balances and I contacted Arena.

David made an appointment to visit within a couple of days and I was impressed with his knowledge and professionalism...”

“David and his colleague came into college for 2 days during the summer break and worked hard. The Chemistry technician is happy with the balances' calibration and I am happy with the servicing of the microscopes. They have been used during the first couple of weeks of term and they are good.

The documentation that David left for me is comprehensive and informative.”

“...I feel that we have been given good value.”

“The professionalism shown by the Arena individuals whom worked on this contract has been excellent. Employed at a very difficult time within our industry due to the introduction of new working practises within the maintenance dept, however they demonstrated the correct behaviours required and assisted in delivering it into the success it is today.”

“Many thanks for your commitment and professionalism over the last 2 years and if we were to need your services again in the future we would have no hesitation in contacting you again with a view of using Arena either for short or long term contracts.”

“A quotation was received from Arena to provide annual service maintenance on a selection of instruments. This quotation was nearly 50% below previous estimates. Servicing was scheduled, engineers arrived punctual, were professional and the timetable completed promptly. Service reports were received within days of servicing.”

“I would certainly recommend Arena Instrumentation Ltd. I will be consolidating the servicing of equipment in the near future and will be requesting Arena Instrumentation to take part in quoting for this work.”

“I would like to say that we were all impressed with your work, and the way it was approached, causing no disruption to the department, or the workflow.”

“You were both very friendly and pleasant, efficient, and I was particularly impressed with your ability to deal with totally different types of equipment. I would certainly recommend that your firm should be used again, or if any other departments are looking for the same type of work to be done, to put yourselves forward.”

“and once again many thanks for the very good work you have done.”

“I am a bee keeper and use my ancient compound microscope to look at pollen. I took it to Arena for servicing as it was out of focus. The service was extremely professional and fast. I would recommend them to anyone for microscope repair and service.”

“…nothing but good vibes.”

“I felt that the overall impression was excellent. Friendly, knowledgeable, and willing to work around the needs of the laboratories.”

“The reports and paperwork are also excellent.”

“I will be using yourselves for our annual servicing next year and any adhoc repairs required.”

“A cost saving of this magnitude is always worth recording.”

“The centrifuge had a faulty lid lock mechanism. A faulty solenoid in the latching mechanism caused a component failure on the main circuit board. The manufacturer’s manual recommends replacement of the circuit board for any failures. The cost of a replacement board is over £3000...”

“The fault was traced to a single component which has been replaced, the cost of the component was less than £30 including minimum order value. The replacement transistor is an updated version of the failed component.”

“Just a note to say thanks to your engineer for his help with this work. We've had to deal with an intermittent problem, in a ward full of volunteers and increasingly pressured Clinical Staff. Your engineer’s contribution has been measured and logical and has uncovered several areas of concern, which will lead to further investigation and - no doubt - a solution. Thanks very much.”

“Very many thanks for all your help and support with the servicing of the pipettes. They have all now been serviced and returned to the lab which is greatly appreciated. Please will you pass on our thanks to your engineer as well.”

“I have been asked to pass the lab manager’s thanks on to your engineer for the set of short instructions he prepared, for the use of the Biometra Trio PCR machine in SAB. The lab manager was so impressed, he is now considering having similar sets of instructions prepared for other instrumentation.”

“This kind of added value service is well appreciated and any associated feedback should be recognised and recorded.”

“Brilliant!”

“Thank you ever so much for your help, thank you for doing the servicing at the same time and getting it back to us quicker than expected...”

“...Thanks again”