These included Balances, Centrifuges, Pipettes, Stirrers, Microscopes, pH meters and various other small process equipment.
It was identified at an early stage that many OEM’s were being used resulting in numerous contracts being required - this was both time consuming and expensive to implement for Boots.
We carried out a full inventory of all equipment in the Laboratories and put together a price for the work that we would perform or manage on behalf of the client. This was in the form of a “cube sheet”, which is easy to add to or remove from, as equipment is purchased or retired from service.
We inform Boots, in advance, when equipment is approaching its service / calibration date. This enables them to plan this around there schedule of work, thus keeping disruption down to a minimum.
We also carry out repairs to equipment. We attempt to fix these on site, however if this is not possible, we remove them to one of our workshops for further investigation.
Again this approach removes the time consuming aspect of arranging OEM’s to attend site or to package and send equipment away.
The result was that Boots have a single point of contact for approx 75% of their laboratory equipment, resulting in both time and cost savings.
Arena Instrumentation provide reports on a regular basis, which highlight costs incurred and agreed KPI’s. Additionally, we hold frequent meetings with the client to discuss contract performance.